Terms and conditions

Version of 22 October 2026.

Who we are

• Garden of Eedens B.V.
• Office and billing address: Pampuslaan 59, 1382 JM Weesp, the Netherlands
• Warehouse and returns address: Ambachtstraat 24, 1382 JM Weesp, the Netherlands. This is not a shop.
• Chamber of Commerce 42105176, VAT NL869755250B01
• info@gardenofeedens.com, +31 20 303 39 56 (during office hours)

Scope

These terms apply to coffee, wine, body care, dispensers, wall holders and the other products we offer. You can read and keep them before your purchase. Our returns policy and the Ordering and delivery page supplement them. Business purchases fall under our business terms, which do not apply to consumers. Whether you are a consumer depends on the purpose of the purchase, not on a company name or a ticked box.

Ordering and confirmation

Before completing, you can check and correct your order and details. You see the products, quantities, delivery and payment method and the total including VAT and delivery. With the Order and pay button you place an order with an obligation to pay. The contract is formed once our order confirmation reaches you by email; a notice from the payment provider is not an order confirmation. With the confirmation you receive these terms, the withdrawal information and the model form to keep.

An obvious mistake that you should reasonably have doubted is assessed according to the law. That gives us no general right to cancel confirmed orders because of a price change or stock shortage.

Products and prices

Prices are in euros and include VAT. You see delivery costs in the total before ordering, and where required we show the price per kilo or litre. Images may differ slightly because of your screen. We do not deliver a substitute or substantially different product without your consent. A later price change does not apply to a contract already concluded.

Payment

You pay in advance with one of the payment methods shown at checkout. We ship once payment is received. Consumers cannot order on account. If you do not pay on time, the statutory rules apply; we only charge collection costs after a free reminder with 14 days to pay.

Delivery and risk

Before you order you see the delivery period and when it starts. Unless agreed otherwise, we deliver without undue delay and within 30 days at the latest. If we expect a delay, we tell you as soon as possible. If we do not deliver on time, you may give us a reasonable extra period and then cancel the contract; you then get back what you paid for that part without undue delay.

We deliver in the Netherlands, Belgium and Germany; wine in the Netherlands only for now. What is possible per destination is shown before ordering. We deliver in one go unless a partial delivery was agreed in advance or you consent to it. If we split the order, you pay no extra shipping.

We bear the risk of loss or damage until you, or someone you appoint, have actually received the products. A delivery notice from the carrier alone is no proof of that. Is your parcel shown as delivered but you received nothing? Contact us as soon as possible and we will look into it with the carrier. If you choose a carrier we do not offer, the risk passes as soon as we hand the products to that carrier.

Wine and age

We only sell wine to people aged 18 or over. You actively confirm this with every wine order, even if you ordered before or are signed in. On delivery the recipient is 18 or over and shows valid ID, also at a pick-up point. Wine is not left with neighbours or unattended. If the age check is not possible, the wine is not handed over and we agree the next steps with you.

Right of withdrawal

For an online purchase you may withdraw from the contract within 14 days without giving a reason, unless a legal exception applies. The period starts on the day after you, or someone you appoint who is not the carrier, receive the product. If the order arrives in parts, the period starts after receipt of the last product. You may also withdraw before receipt.

Let us know clearly before the end of the period that you are withdrawing: online via Undo purchase, by email to info@gardenofeedens.com, by post or with the model form. The form is not mandatory. Sending it before the period ends is enough. If the last day is a Saturday, Sunday or public holiday, the period runs until the next working day. No reason, photos or prior approval are needed.

You then send the products back to our returns address within 14 days. The direct return costs are yours. We refund within 14 days of your withdrawal, including standard delivery. All details, including loss of value per product, are in the returns policy.

Guarantee and complaints

You are entitled to a product that conforms to the contract, separately from the cooling-off period and any manufacturer’s guarantee. Report a wrong delivery, damage or defect to info@gardenofeedens.com as soon as possible; within two months of discovery is always on time. If you have them, give the order number, the product, the batch number and what is wrong. Photos help, but you need not wait for them. For a justified complaint we repair or replace free of charge, or otherwise reduce the price or refund. A missing original box or an expired cooling-off period does not rule out a justified complaint.

The period after opening on body care, such as 12M, is not a shelf life before opening. We give no general guarantee that every food or care product stays usable for two years; check the label.

Liability and force majeure

Our liability follows the law. The limitation in our business terms does not apply to consumers, and for injury or product safety we exclude nothing the law does not allow. We assess force majeure according to the law; a supplier problem, higher costs or a carrier delay is not automatically force majeure. Your rights to cancellation, withdrawal and refund remain.

Use and product safety

Use and store products according to the label and instructions. We do not mount dispensers or wall holders; if safety or mounting information is missing, contact us before use.

Do you suspect a product is unsafe? Stop using it and email info@gardenofeedens.com straight away with ‘URGENT PRODUCTVEILIGHEID’ in the subject, with the product, batch and order details you have. During office hours, also call +31 20 303 39 56. Do not simply post a leaking or broken product. In acute danger, call the emergency services.

Data and images

How we use personal data and cookies is explained in our privacy and cookie policies. Accepting these terms is not consent to newsletters or tracking. Rights to photos, logos and texts remain with Garden of Eedens or the rights holder.

Law and disputes

Dutch law applies. If we direct our activities to your country of residence, you keep the mandatory protection of that country. If you have a complaint, please contact us and we will look for a solution together. This is not a condition for going to the competent court. Your order is governed by the version of these terms in force when you ordered.