Returns

Version of 22 October 2026.

Cooling-off period

For an online purchase you may withdraw from the contract within 14 days without giving a reason, unless a legal exception applies. The period starts on the day after you, or someone you appoint who is not the carrier, receive the product. If the order arrives in parts, the period starts after receipt of the last product. You may also withdraw before receipt.

How to withdraw

Let us know clearly before the end of the period that you are withdrawing: online via Undo purchase, by email to info@gardenofeedens.com, by post or with the model form. The form is not mandatory. Sending it before the period ends is enough. If the last day is a Saturday, Sunday or public holiday, the period runs until the next working day. No reason, photos or prior approval are needed.

Sending back

Then send the products back within 14 days to the address below. You are on time if you send them before that period ends. Pack them carefully, bottles protected against breaking and leaking, and include the accessories. Use the original packaging where possible, although your right does not lapse without it. Keep proof of postage.

• Garden of Eedens B.V.
• Ambachtstraat 24
• 1382 JM Weesp
• The Netherlands

Costs and refund

You pay the direct cost of sending the products back. If the delivery is wrong or faulty through our doing, we pay the return costs and arrange suitable transport; please contact us first.

We refund within 14 days of your withdrawal at the latest, including the original delivery cost up to the amount of our cheapest standard delivery. We may wait until we have received the products or you show that you have sent them. For a partial withdrawal we do not refund the delivery cost if you would also have paid it for the products you keep. We use the same means of payment unless you agree otherwise. You do not have to accept a voucher.

Careful examination

During the cooling-off period you may examine a product as you would in a shop. If you go further and the product loses value as a result, we may deduct that actual loss of value. We explain the reason and the amount and charge no fixed administration or inspection fees.

• Body care: our products have a regular cap without a hygiene seal. Merely opening the cap does not end your right of withdrawal.
• Coffee and wine: the right of withdrawal applies to our shelf-stable coffee and regular wine. Opening, brewing, tasting or consuming may lead to a loss of value.
• Dispensers and wall holders: mounting, used adhesive strips, damage or missing parts may lead to a loss of value, but do not end the right.
• Custom work: for a product made specially to your specifications, the right of withdrawal may not apply. We will tell you so before the purchase.

Damaged, wrong or faulty

You are entitled to a product that conforms to the contract, separately from the cooling-off period and any manufacturer’s guarantee. Report a wrong delivery, damage or defect to info@gardenofeedens.com as soon as possible; within two months of discovery is always on time. If you have them, give the order number, the product, the batch number and what is wrong. Photos help, but you need not wait for them. For a justified complaint we repair or replace free of charge, or otherwise reduce the price or refund. A missing original box or an expired cooling-off period does not rule out a justified complaint.

Do you suspect a product is unsafe? Stop using it and email info@gardenofeedens.com straight away with ‘URGENT PRODUCTVEILIGHEID’ in the subject, with the product, batch and order details you have. During office hours, also call +31 20 303 39 56. Do not simply post a leaking or broken product. In acute danger, call the emergency services.

Business orders

The cooling-off period applies to consumers. For business customers the business terms and business returns policy apply.