Business terms

Version of 22 October 2026.

Scope

These terms apply to deliveries by Garden of Eedens B.V. in Weesp to business customers, if declared applicable before or when the contract is made. We reject the customer’s purchasing terms unless we accept them in writing. In case of conflict, written agreements prevail, then these terms. A purchase order number or supplier portal serves administration only. An invalid clause leaves the rest intact.

Quotes and orders

Request a quote via info@gardenofeedens.com or the quote form. State products, quantities, company details, billing and delivery address and any special requirements. An automatic acknowledgement only confirms that your request has arrived; a request is not yet an order.

You receive a written quote with products, quantities, prices, transport and other costs, payment terms, delivery point and delivery period, with our business terms to keep. The quote is valid for 14 calendar days and states the expiry date. Any reservation of stock is confirmed explicitly in the quote. The contract is formed once your timely, unchanged written acceptance reaches us; an email is enough. A late acceptance or one with changes needs our written confirmation.

An accepted order can only be changed or cancelled with our written agreement. Any costs are specified in advance, taking savings and resale into account. A forecast or price agreement is not a purchase obligation or stock guarantee; those are agreed separately.

Product information

We deliver to the agreed specifications, with the information we are legally required to give. A material change in recipe, allergens, content or packaging of a confirmed order is reported in advance and only delivered with your consent; otherwise you may end that part free of charge. Report special requirements and destination countries before you accept. Follow labels and instructions, and do not use or supply a product if safety or allergens are in doubt.

Prices and payment

Ordering on account is possible after our approval. We invoice on the day of shipping, or on handover for collection. The payment term is agreed in the quote; the invoice states the due date. For a partial delivery we only invoice what has been shipped. Any prepayment is agreed in advance. Prices are in euros excluding VAT and are fixed once the order is confirmed.

After the due date you are in default without notice and we may charge statutory commercial interest and collection costs. A complaint gives no right to withhold the whole invoice. Set-off is only possible with a counterclaim we acknowledge or that has been established. If there is concrete doubt about timely payment, we may ask for suitable security.

Delivery and risk

The quote states the delivery period and when it starts. Delivery periods are indicative unless we agree a firm deadline in writing. If you have a hard date, such as a hotel opening, tell us before you accept. If a delay looms, you hear about it as soon as possible. Rush orders only by arrangement. A partial delivery or substitute product only happens with your consent, and we do not pass on extra transport from a split we propose without your agreement.

The driver unloads a pallet outside, at an easily accessible entrance or loading area; bringing it inside or upstairs is only included if agreed. We do not mount dispensers or wall holders. With parcel transport we bear the risk until delivery to you, with pallet transport until the goods are unloaded. Without your written consent we leave nothing unattended. Collection is only possible by confirmed appointment; our warehouse is not a shop. Report access restrictions, time windows and loading limits before you accept.

If we expressly agree an Incoterm 2020 with place or port, it governs delivery, costs and risk. Delivered products remain our property until paid; normal resale and processing are allowed as long as you are not in default.

Complaints and warranty

Check a delivery as soon as possible for quantities, items, damage, labels, batch and shelf life. Note visible transport damage on the delivery note where possible and take photos. Report visible deviations within five working days of receipt and hidden defects within five working days of discovery. A later report does not automatically end your rights; we assess it according to the law. Keep the products and packaging until we have agreed what to do.

We repair or replace a justified defect within a reasonable time without charging the necessary costs; if that fails, a price reduction or cancellation of that part follows. Damage from incorrect storage, use or transport after transfer of risk and normal wear are excluded. For coffee the quote states the expected remaining shelf life; a minimum only applies if agreed in writing. The period after opening on body care, such as 12M, is not a shelf life before opening.

Returns

Business customers have no statutory right of withdrawal. A correctly delivered product can only be returned with our written agreement. We do not take back coffee voluntarily, not even unopened. Body care only unused and in sealed original packaging; dispensers and wall holders also unmounted, complete and undamaged. We may refuse custom, specially purchased or used products and samples. We agree beforehand what is returned, what credit follows and who bears the costs. This does not limit your rights for a defect or wrong delivery.

Product safety

Do you suspect a product is unsafe or see a serious side effect? Stop use and further supply, set the stock aside and email info@gardenofeedens.com straight away with ‘URGENT PRODUCTVEILIGHEID’ in the subject, giving product, batch, order number, the problem and a phone number. During office hours, also call +31 20 303 39 56. Safety measures do not wait for our reply, and a report to us does not replace your own legal duty to report.

Each party keeps the batch and delivery data needed for traceability and cooperates in recalls. Food and body care are not repacked, mixed or relabelled without control.

Liability

If our insurance pays out, we are liable up to that amount plus the deductible. Otherwise our liability per event is limited to the net product value of the delivery concerned, excluding VAT and transport. We do not compensate loss of profit or turnover, business interruption or reputational damage. These limits do not apply in case of intent or deliberate recklessness of our management, death or injury, or where the law forbids them, and they do not limit your right to delivery, repair, replacement or refund.

Force majeure

Force majeure only exists if a failure is not attributable under the law; higher costs or a supplier problem are not automatically so. The affected party reports it as soon as possible and looks for alternatives. If it lasts longer than 90 days, either party may end the unperformed part in writing; prepayments for that part are refunded.

Resale, images and custom work

Resale is allowed; tell us before the contract. You set your own selling price, and a regular delivery gives no exclusivity; that is agreed separately. A delivery grants no licence to photos, texts or logos of ours or our suppliers. Using them requires prior written permission from the rights holder, which we can request for you. You may always pass on mandatory product and safety information.

Custom work, such as a logo, an adapted scent or your own coffee blend, is assessed per order with the supplier. We first set out in writing: the changes, the brand, specifications, quantities, price, payment, delivery period, change and cancellation terms and who handles labelling and product documentation. Production only starts after your written approval of the design or sample. For logos and designs you supply, you confirm you may have them used.

Excise and wine

For a business wine order we check that it is a business transaction; you arrange the licences your own sales require. For cross-border deliveries we agree beforehand which excise arrangement and documents are needed, and for coffee to Germany the coffee tax.

Confidentiality and privacy

We use confidential information only for the cooperation, until five years after it ends. We process personal data according to our privacy policy; accepting these terms is not consent to marketing or tracking.

Law and disputes

Dutch law applies; the Vienna Sales Convention (CISG) is excluded. We first try to resolve a dispute together. After that the Amsterdam District Court has jurisdiction, unless mandatory law provides otherwise. A new version of these terms only applies to new contracts.

Contact

Garden of Eedens B.V., info@gardenofeedens.com, +31 20 303 39 56 (during office hours). Office and invoices: Pampuslaan 59, 1382 JM Weesp. Warehouse and returns: Ambachtstraat 24, 1382 JM Weesp.