Frequently asked questions

Choose your products in the shop and add them to the cart. At checkout you fill in your details, choose how to pay and place the order.

No, you can also order as a guest. With an account you see your orders, addresses and wishlist in one place.

We only sell wine to people aged 18 and over. For the Alma Gaia wines, please ask us about availability for now.

For hotels, restaurants, wellness and retail there is Hospitality & Business. With an approved business account you select products in a quote basket. We confirm prices, availability and delivery in a proposal; once you agree, we arrange the order.

Contact us as soon as possible. We try to process a change, but after shipping we cannot guarantee it. Your right of withdrawal remains.

At checkout you see which payment methods are available. You pay in advance and we ship once payment is received. Ordering on account is for business customers only.

Yes, prices in the web shop include VAT. In the business range you request a quote. It states the business prices excluding VAT, the applicable VAT and the transport costs.

In the Netherlands delivery costs € 6.95 up to 10 kg. To Belgium from € 15.95, to Germany from € 16.95. You see the delivery period before ordering. Unless agreed otherwise, we deliver within 30 days at the latest.

Collection is not a standard option. Our warehouse is not a shop. If we offer it for your order separately, we confirm the address and time in writing in advance.

As soon as your order is on its way, you receive an email with a tracking code. With an account you also see the status in My account.

Yes. You have 14 days to change your mind after receipt. Let us know via Undo purchase, by email or with the model form, then send the products back within 14 days. The direct return costs are yours.

Yes. The right of withdrawal applies to our shelf-stable coffee, regular wine and body care with a regular cap, even if the pack is open. If you use more than needed to assess the product, we may deduct the actual loss of value.

Report it to info@gardenofeedens.com as soon as possible with your order and product details. Photos help, but you need not wait for them. We remain your contact; you do not have to sort it out with the carrier or manufacturer yourself.

Café Quindío coffee comes from Quindío in Colombia, Alma Gaia wine from Pantón in Galicia and Emicela body care from Gran Canaria.

According to Café Quindío, the capsules fit Nespresso machines of the Original line. If in doubt, please contact us.

Cool, dry and dark, in a well-closed pack. That keeps aroma and flavour longest.

Through Account in the menu, or during checkout.

Yes. Contact us and we will delete your account and data. Only what we must keep by law, such as invoices, is retained.