Ordering and delivery

Version of 22 October 2026.

Requesting a quote

Request a quote via info@gardenofeedens.com or the quote form. State products, quantities, company details, billing and delivery address and any special requirements. An automatic acknowledgement only confirms that your request has arrived; a request is not yet an order.

Quote and acceptance

You receive a written quote with products, quantities, prices, transport and other costs, payment terms, delivery point and delivery period, with our business terms to keep. The quote is valid for 14 calendar days and states the expiry date. Any reservation of stock is confirmed explicitly in the quote. The contract is formed once your timely, unchanged written acceptance reaches us; an email is enough. A late acceptance or one with changes needs our written confirmation.

Payment

Ordering on account is possible after our approval. We invoice on the day of shipping, or on handover for collection. The payment term is agreed in the quote; the invoice states the due date. For a partial delivery we only invoice what has been shipped. Any prepayment is agreed in advance. Prices are in euros excluding VAT and are fixed once the order is confirmed.

Delivery times

The quote states the delivery period and when it starts. Delivery periods are indicative unless we agree a firm deadline in writing. If you have a hard date, such as a hotel opening, tell us before you accept. If a delay looms, you hear about it as soon as possible. Rush orders only by arrangement. A partial delivery or substitute product only happens with your consent, and we do not pass on extra transport from a split we propose without your agreement.

Transport costs

The quote states the transport costs and any surcharges for your order, based on destination, volume, parcel or pallet and accessibility.

Delivery and risk

The driver unloads a pallet outside, at an easily accessible entrance or loading area; bringing it inside or upstairs is only included if agreed. We do not mount dispensers or wall holders. With parcel transport we bear the risk until delivery to you, with pallet transport until the goods are unloaded. Without your written consent we leave nothing unattended. Collection is only possible by confirmed appointment; our warehouse is not a shop. Report access restrictions, time windows and loading limits before you accept.

Receipt and inspection

Check a delivery as soon as possible for quantities, items, damage, labels, batch and shelf life. Note visible transport damage on the delivery note where possible and take photos. Report visible deviations within five working days of receipt and hidden defects within five working days of discovery. A later report does not automatically end your rights; we assess it according to the law. Keep the products and packaging until we have agreed what to do.

You receive tracking where the carrier offers it; for pallets this may be a transport reference or an update from us.

Projects and custom work

For project orders we set out products, quantities, delivery locations, planning, transport and payment in writing beforehand.

Custom work, such as a logo, an adapted scent or your own coffee blend, is assessed per order with the supplier. We first set out in writing: the changes, the brand, specifications, quantities, price, payment, delivery period, change and cancellation terms and who handles labelling and product documentation. Production only starts after your written approval of the design or sample. For logos and designs you supply, you confirm you may have them used.

International

We deliver to businesses in the Netherlands, Belgium and Germany; other countries are assessed on request. Within the EU no import duties are due on regular deliveries, but excise rules apply to wine and German coffee tax to coffee sent to Germany. The quote states who handles the formalities and which taxes and costs are included in the price. We do not ship while legally required conditions are missing.

Contact

Garden of Eedens B.V., info@gardenofeedens.com, +31 20 303 39 56 (during office hours). Office and invoices: Pampuslaan 59, 1382 JM Weesp. Warehouse and returns: Ambachtstraat 24, 1382 JM Weesp.