Business questions

Request a quote via info@gardenofeedens.com or the quote form. State products, quantities, company details, billing and delivery address and any special requirements. An automatic acknowledgement only confirms that your request has arrived; a request is not yet an order.

You receive a written quote with products, quantities, prices, transport and other costs, payment terms, delivery point and delivery period, with our business terms to keep. The quote is valid for 14 calendar days and states the expiry date. Any reservation of stock is confirmed explicitly in the quote. The contract is formed once your timely, unchanged written acceptance reaches us; an email is enough. A late acceptance or one with changes needs our written confirmation.

Ordering on account is possible after our approval. We invoice on the day of shipping, or on handover for collection. The payment term is agreed in the quote; the invoice states the due date. For a partial delivery we only invoice what has been shipped. Any prepayment is agreed in advance. Prices are in euros excluding VAT and are fixed once the order is confirmed.

For larger volumes, projects or regular orders we can make separate price agreements. The quote states the prices and conditions, such as minimum order and validity. Ask via info@gardenofeedens.com or +31 20 303 39 56.

The quote states the delivery period and when it starts. Delivery periods are indicative unless we agree a firm deadline in writing. If you have a hard date, such as a hotel opening, tell us before you accept. If a delay looms, you hear about it as soon as possible. Rush orders only by arrangement. A partial delivery or substitute product only happens with your consent, and we do not pass on extra transport from a split we propose without your agreement.

Business customers have no statutory right of withdrawal. A correctly delivered product can only be returned with our written agreement. We do not take back coffee voluntarily, not even unopened. Body care only unused and in sealed original packaging; dispensers and wall holders also unmounted, complete and undamaged. We may refuse custom, specially purchased or used products and samples. We agree beforehand what is returned, what credit follows and who bears the costs. This does not limit your rights for a defect or wrong delivery.

Custom work, such as a logo, an adapted scent or your own coffee blend, is assessed per order with the supplier. We first set out in writing: the changes, the brand, specifications, quantities, price, payment, delivery period, change and cancellation terms and who handles labelling and product documentation. Production only starts after your written approval of the design or sample. For logos and designs you supply, you confirm you may have them used.

We deliver to businesses in the Netherlands, Belgium and Germany; other countries are assessed on request. Within the EU no import duties are due on regular deliveries, but excise rules apply to wine and German coffee tax to coffee sent to Germany. The quote states who handles the formalities and which taxes and costs are included in the price. We do not ship while legally required conditions are missing.

Only with prior written permission from the rights holder for your company and your use. We can request that permission for you; forwarded material is not yet permission. You may always share mandatory product and safety information.

Our warehouse at Ambachtstraat 24 in Weesp is not a shop. Collection is only possible if we offer it for your order and the appointment has been confirmed in advance. Always arrange returns with us first.